Privacy Policy

Why do we hold information about you?

Your chiropractor will maintain records about your health and any treatment or care you have received here or previously.  These records help to provide you with the best possible chiropractic care, continuity and reference for future treatments.

 

What information about you do we hold?

Records which this clinic holds may include the following information:

Details about you, such as your name, address, date of birth, contact details & previous medical history.

• Any contact with the clinic, such as appointments, advice given over the phone or email etc.
• Notes about your health.
• Details about your treatment & care.
• Relevant information from other healthcare professionals.

Where do we keep this information?

Health records are kept on paper, individually filed & locked in secure cabinets on the premises.  They are kept for a period of 8 years after your last treatment: a requirement for registered chiropractors in the UK.

Details of appointments are kept electronically, protected by password and fingerprint technology.

 

How do we maintain confidentiality of your records?

We only collect relevant information, collected & stored in accordance with:

• General Data Protection Regulations 2018
• Human Rights Act 1998
• Common Law Duty of Confidentiality
• General Chiropractic Council Code of Conduct

All staff at the clinic have a legal obligation to keep information about you confidential.

 

Who do we share your information with?

Information about you will never be passed on to others without your consent.  If there is a genuine need to disclose information, where possible you will be given a copy of the details / letter sent.  This may be to your GP or other health care professional, a solicitor for court proceedings, or insurance company for claims.

In all of these cases, your consent would be required and annotated as such on your health record, unless there are exceptional circumstances (life or death situations), where the law requires information to be passed on and in accordance with the Caldicott principles.

Your Rights:

• You have the right to access, or request a copy of your data at any time.
• If you believe any of the information we hold is inaccurate or incomplete, please contact the clinic so that corrections can be made by the Data Controller.
• If you believe your data should be erased, please contact the clinic so that this can be arranged.
• If you provide consent for us to use or release certain information, you have the right to withdraw this consent at any time.